I would just like to put into words my relationship with the staff at Full Potential BPO. They are not just any company that brings in the customers and then pushes them aside once they already have them on board. The attention and individualized service that you receive from Full Potential BPO is in my book one of the reasons they are a leader in their field. They have always remained courteous and attentive to every need and request that my company has put in front of them, and always work hard to achieve satisfaction. They allow a hands on approach for any company that wants to get as involved as possible with the staff that provides their service, which a lot of other companies out there will not allow. I have always felt appreciated and important, and can honestly say that I have never had the pleasure of working with a more professionally intelligent or courteous staff. Any new company considering Full Potential BPO for their future needs would be making a wise and safe decision
I initially signed with Full Potential BPO because they were the first to grasp our specific needs. Outsourcing for us wasn’t just about saving money; we wanted to improve our customer’s experience. Initially, there were challenges, as I had never had an outsourced call center before. But your teams patience and persistence paid off. We are ecstatic with the results. I want to sincerely thank you, Michelle, Karen, Camille, Joe, the techs and everyone else involved at Full Potential BPO for making Sundia’s customer service outsourcing project a success. I’ll be sending more business your way.